申請
申請時需要準備哪些資料?
顧客如何從線上預約?
當店家審核通過,就可以從線上預約頁進行預約
將線上預約頁的連結放在店家官方的所有社群平台,例如Facebook、官網或是任何社群媒體,輕鬆管理所有預約訂單。
預約
如何尋找特定時段、狀態的預約?
進入預約總覽,可以透過日期、狀態、時段,尋找特定的預約訂單
![notion image](https://www.notion.so/image/https%3A%2F%2Ffile.notion.so%2Ff%2Fs%2Fd8b6ba14-2f70-4289-a2ec-fe80d7617f28%2F%25E6%2588%25AA%25E5%259C%2596_2022-09-20_%25E4%25B8%258B%25E5%258D%25883.10.56.png%3Fid%3Dfa4ab061-d3c9-42ee-8b56-912ac08da15d%26table%3Dblock%26spaceId%3D91ad2990-31e6-4a23-b6d8-ba6233a2cc72%26expirationTimestamp%3D1689674400000%26signature%3DxoweFrw6rKDgxlSgxXMG4cH6d8NtX18-bEyw1JS5LPY?table=block&id=fa4ab061-d3c9-42ee-8b56-912ac08da15d&cache=v2)
預約時段狀態
藍色:預約時段
黃色:該時段部分時間被預約
紅色:該時段已被全部預約
黑色:該時段還可以被預約
自填:自訂時段,可填寫這個時段區間內的任一時間
如何查看訂單被編輯的紀錄?
- 未完成的訂單:
- 從預約總覽或預約審核點選想查詢的該筆訂單右邊的編輯紀錄icon,進入訂單檢視狀態
- 點選左上角的紀錄icon,展開歷史紀錄
![notion image](https://www.notion.so/image/https%3A%2F%2Ffile.notion.so%2Ff%2Fs%2F3d833b0f-e514-4df0-868f-0d7c6c022f71%2F%25E6%2588%25AA%25E5%259C%2596_2022-09-20_%25E4%25B8%258B%25E5%258D%25883.15.24.png%3Fid%3Da1ec4a9a-c53f-4aed-a1d2-375314dac109%26table%3Dblock%26spaceId%3D91ad2990-31e6-4a23-b6d8-ba6233a2cc72%26expirationTimestamp%3D1689674400000%26signature%3DnVE7_C08vPZEoCBF-80NyoOQftarPsSIepJPEOYbOK0?table=block&id=a1ec4a9a-c53f-4aed-a1d2-375314dac109&cache=v2)
![notion image](https://www.notion.so/image/https%3A%2F%2Ffile.notion.so%2Ff%2Fs%2F2ed2f802-3288-4b88-96b6-1278403992ec%2F%25E6%2588%25AA%25E5%259C%2596_2022-09-20_%25E4%25B8%258B%25E5%258D%25883.17.16.png%3Fid%3Dedcb3371-245a-4279-b217-0f714772394e%26table%3Dblock%26spaceId%3D91ad2990-31e6-4a23-b6d8-ba6233a2cc72%26expirationTimestamp%3D1689674400000%26signature%3DYRsRbHM0r3e2mvlU1o1iDOtUEqxGn4LD6r_eynpOXY8?table=block&id=edcb3371-245a-4279-b217-0f714772394e&cache=v2)
- 完成的訂單:
- 從歷史訂單點選想查詢的該筆訂單右邊的資料icon,進入訂單檢視狀態
- 點選左上角的紀錄icon,展開歷史紀錄
![notion image](https://www.notion.so/image/https%3A%2F%2Ffile.notion.so%2Ff%2Fs%2F5c7315b1-d4b7-4e49-ad75-253a6d878f26%2F%25E6%2588%25AA%25E5%259C%2596_2022-09-20_%25E4%25B8%258B%25E5%258D%25883.22.20.png%3Fid%3Da3f6fe3c-7054-4279-bfa0-65103f823c32%26table%3Dblock%26spaceId%3D91ad2990-31e6-4a23-b6d8-ba6233a2cc72%26expirationTimestamp%3D1689674400000%26signature%3DDsXu6AO8O74JtW2WuID2qrjOhEalKLj5rAGeIflby50?table=block&id=a3f6fe3c-7054-4279-bfa0-65103f823c32&cache=v2)
![notion image](https://www.notion.so/image/https%3A%2F%2Ffile.notion.so%2Ff%2Fs%2F964662fa-1e0a-4e51-a040-f504d1f9c75d%2F%25E6%2588%25AA%25E5%259C%2596_2022-09-20_%25E4%25B8%258B%25E5%258D%25883.24.03.png%3Fid%3Dada9db4e-9992-41a3-a720-958513592ad1%26table%3Dblock%26spaceId%3D91ad2990-31e6-4a23-b6d8-ba6233a2cc72%26expirationTimestamp%3D1689674400000%26signature%3DWH_UIdjt-ocwo7e_Rqv45ss9bn9AUJ7HHV-pde5I5sQ?table=block&id=ada9db4e-9992-41a3-a720-958513592ad1&cache=v2)
圖片上傳失敗
- 當圖片上傳失敗時,請確認上傳的圖片格式是否符合
店家圖片:橫式,jpg/jpeg/png,圖片比例小於2:1,<3MB(最多5張)
菜單/服務項目:統一橫式或直式,jpg/jpeg/png,圖片比例小於2:1或1:2,<3MB(最多20張)
- 顯示文字會標示出不符合的圖片檔名與不符原因
![notion image](https://www.notion.so/image/https%3A%2F%2Ffile.notion.so%2Ff%2Fs%2Fff90fba9-ea04-45db-b0f9-4dd1872e99f7%2F_2021-07-08_1.02.46.png%3Fid%3D009df04e-a841-4bbd-b9c3-a2b227e4d094%26table%3Dblock%26spaceId%3D91ad2990-31e6-4a23-b6d8-ba6233a2cc72%26expirationTimestamp%3D1689674400000%26signature%3Dj35rW7BNIVzmHBzQVNMwX-o_aRhhBEgSehwDxEtMsIM?table=block&id=009df04e-a841-4bbd-b9c3-a2b227e4d094&cache=v2)
帳號
忘記密碼怎麼辦?
- 如果是唯一的管理者忘記密碼,請與愛預約客服聯繫
- 忘記密碼可以請店家管理者進入後台,重新設定該帳號的密碼 帳號設定→帳號總覽→點選該帳號右邊編輯icon
![notion image](https://www.notion.so/image/https%3A%2F%2Ffile.notion.so%2Ff%2Fs%2F5c07bd0d-e9e4-4e86-bfbd-96a3f6fb6a88%2F_2021-07-07_3.45.53.png%3Fid%3D7454ebfb-da18-4124-b127-7a4b2dacc813%26table%3Dblock%26spaceId%3D91ad2990-31e6-4a23-b6d8-ba6233a2cc72%26expirationTimestamp%3D1689674400000%26signature%3DbmuRZXkKGOUqea0yZtGQyd1yLhvMWMhfKxBwu6A2xrU?table=block&id=7454ebfb-da18-4124-b127-7a4b2dacc813&cache=v2)
如何驗證管理者Email?
- 管理者會收到愛預約客服寄出的Email 驗證信,依照信上的步驟即可進行驗證
- 如果驗證連結失效,可以請管理者進入預約服務後台,重新寄送驗證信
- 左邊選單點選帳號設定,點選上方選單店家驗證
- 點擊未驗證管理者Eamil 右方的立即驗證,即可寄發驗證信
![notion image](https://www.notion.so/image/https%3A%2F%2Ffile.notion.so%2Ff%2Fs%2F787d9ca2-ac00-4fc8-b063-38f98ac6c56d%2F_2021-07-07_3.56.37.png%3Fid%3D765f0966-ec75-4821-b218-09750ddfa11e%26table%3Dblock%26spaceId%3D91ad2990-31e6-4a23-b6d8-ba6233a2cc72%26expirationTimestamp%3D1689674400000%26signature%3D48faSiJwJIHVG2w-nubZayXxqaZUjXIQpBWHYk_8Bp8?table=block&id=765f0966-ec75-4821-b218-09750ddfa11e&cache=v2)
權限不同有什麼差別?
預約服務後台目前有三種權限,權限差異可以從後台的帳號設定→權限設定進入查看
如果員工離職,帳號怎麼辦?
- 將帳號狀態改為停用則無法再登入該帳號,停用後可以刪除該帳號 帳號設定→帳號總覽→點選該帳號右邊編輯icon,將狀態點選為停用
![notion image](https://www.notion.so/image/https%3A%2F%2Ffile.notion.so%2Ff%2Fs%2Fd61075d7-c438-4f1b-bce9-0749fa3876a6%2F_2021-07-07_4.08.08.png%3Fid%3D40677ed9-7ff2-40b6-b8f5-bf267081ebac%26table%3Dblock%26spaceId%3D91ad2990-31e6-4a23-b6d8-ba6233a2cc72%26expirationTimestamp%3D1689674400000%26signature%3DKJS_-vcQmMAA-jxruxnFN5tPsTOYo4Hty2hj2OEBqO0?table=block&id=40677ed9-7ff2-40b6-b8f5-bf267081ebac&cache=v2)
- 停用後的帳號無法被編輯,必須將狀態變更為使用後才可以再進行編輯
可以查看帳號編輯紀錄嗎?
從後台→帳號設定→帳號總覽,點選該帳號右邊的編輯紀錄icon 即可查看![notion image](https://www.notion.so/image/https%3A%2F%2Ffile.notion.so%2Ff%2Fs%2F190d7146-ee3a-459e-affe-bea8adda8641%2F_2021-07-07_4.18.16.png%3Fid%3De4ac89e9-0281-465a-b180-03fe25fdc14a%26table%3Dblock%26spaceId%3D91ad2990-31e6-4a23-b6d8-ba6233a2cc72%26expirationTimestamp%3D1689674400000%26signature%3Dai8eQ_x4jk6CWm3n5DdQmS-8EE58Su7vbsGsrzjWZNk?table=block&id=e4ac89e9-0281-465a-b180-03fe25fdc14a&cache=v2)
![notion image](https://www.notion.so/image/https%3A%2F%2Ffile.notion.so%2Ff%2Fs%2F190d7146-ee3a-459e-affe-bea8adda8641%2F_2021-07-07_4.18.16.png%3Fid%3De4ac89e9-0281-465a-b180-03fe25fdc14a%26table%3Dblock%26spaceId%3D91ad2990-31e6-4a23-b6d8-ba6233a2cc72%26expirationTimestamp%3D1689674400000%26signature%3Dai8eQ_x4jk6CWm3n5DdQmS-8EE58Su7vbsGsrzjWZNk?table=block&id=e4ac89e9-0281-465a-b180-03fe25fdc14a&cache=v2)
費用
如何繳費?
- 從後台→帳務管理→帳單,點選
前往繳費
如何對帳?
- 從後台→帳務管理→帳單,會列出本期帳單的詳細資訊
- 從後台→帳務管理→傳送明細,會列出本期產生的傳送明細
更改使用方案
- 從後台→帳務管理→方案資訊,選擇想使用的方案,點選儲存
- 變更後的方案將於下一個計費週期生效
為何無法新增預約?
- 滿足以下兩個條件其中之一,將會關閉店家的預約功能(後台、線上訂位頁)
- 帳單累計2期未繳
- 未繳+缺繳金額超過(含)5,000元
- 款項繳清之後,系統將於隔天重新開放預約功能